Privacy Policy – MultiCare Homes & Investment Ltd
Privacy Policy
Last Updated: September 2026
MultiCare Homes & Investment Ltd (“MultiCare Homes”, “we”, “us”, “our”) is committed to protecting the privacy of individuals who visit our website, contact us, or interact with our business through any channel, including WhatsApp, phone, email, or in person. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Nigeria Data Protection Act, 2023 (NDPA).
1. Who We Are
MultiCare Homes & Investment Ltd is a real estate development and investment company based in Lagos, Nigeria, offering serviced residential plots and related real estate opportunities.
2. Information We Collect
We may collect the following categories of personal information:
- Full name
- Phone number and WhatsApp contact details
- Email address
- Information you provide when inquiring about our estates, pricing, or realtor program
- Messages and communications sent to us via WhatsApp, our website, or other channels
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries about our estates and services
- Process land and plot purchase requests
- Manage our realtor referral program
- Send relevant updates about our projects, where you have consented to receive them
- Improve our customer service, including through automated assistants used to answer common questions
4. Automated Communications
MultiCare Homes may use automated systems (including AI-assisted messaging) to respond to general inquiries sent via WhatsApp, such as questions about estate pricing or availability. Sensitive or account-specific matters, such as realtor commission details, are handled directly by a member of our team rather than through automation.
5. Sharing of Information
We do not sell your personal information. We may share information with trusted service providers who help us operate our business (for example, payment processors or messaging platform providers), solely for the purpose of delivering our services to you.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law.
7. Your Rights
Subject to applicable law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, where applicable
- Withdraw consent to receive marketing communications at any time
8. Data Security
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Email: info@multicarehomes.ng
WhatsApp: +234 812 293 8027
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.